Read this section carefully — it affects how disputes are resolved.
Informal resolution first. Before filing any formal claim, you agree to email support@lunarosa.app with the subject "Notice of Dispute," describing the dispute and the relief you're seeking. We will try in good faith to resolve it within 60 days. If we can't, either of us may proceed to arbitration.
Binding individual arbitration. Any dispute, claim, or controversy arising out of or related to these Terms or the service that isn't resolved informally will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules, in English, in Wilmington, Delaware (or remotely by mutual agreement). The arbitrator's award is final and binding. Judgment on the award may be entered in any court of competent jurisdiction.
Class action waiver. You and we agree that disputes will be brought only in an individual capacity, not as a plaintiff or class member in any class, collective, consolidated, or representative action. The arbitrator may award relief only in favor of the individual party seeking relief, and only to the extent necessary to provide relief warranted by that party's individual claim. If a court decides the class action waiver is unenforceable, the entire arbitration agreement is void and the dispute will proceed in court — but the rest of these Terms still apply.
Exceptions. Either party may bring an individual action in small-claims court for any qualifying claim. Either party may seek injunctive or equitable relief in court for actual or threatened infringement of intellectual-property rights. Nothing in this section prevents either party from reporting an issue to a government agency.
30-day opt-out. You can opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@lunarosa.app with the subject "Arbitration Opt-Out" and the email associated with your account. Opting out doesn't affect any other part of these Terms.